Frequently Asked Questions

We've shared some of our most frequently asked questions to help you out!

Account Information

Yes, it's best to create individual accounts for each child to track their progress accurately and provide personalized learning experiences. Sharing accounts can lead to incorrect data and affect their position on the leaderboard. Having separate accounts ensures a tailored learning journey for each child.

To view and edit your account, simply tab the icon located on the top right corner of the main page. This will take you to your profile, where you can update your account details as needed.

If you've forgotten your password, don't worry! Just go to our login page and submit a password reset request. We will send your account information to the email address you used to register with us, allowing you to reset your password and regain access to your account.

Make sure you type your username and password correctly, paying attention to capital letters. If you still can't log in, contact our support team for help. We're here to assist you!

Yes, you can log in to your account on multiple devices simultaneously. This means you can access Mindtrex Academy from different devices, such as a smartphone and a tablet, using the same account without any issues.


Content and Subjects

The subjects and years are pre-packaged within each plan.

  • Our Junior package includes three subjects (Bahasa Melayu, English, and Mathematics) for Year 1, 2 and 3.
  • Year 4, 5 and 6 we offer two packages:
    • The Lite Package includes three subjects (Mathematics, English, Science), and the
    • Pro Package includes five subjects (Mathematics, English, Sience, Bahasa Melayu, and Melayu Islam Beraja). Depending on you child's grade level and learning needs, you can select the appropriate plan that suits them best.

Contact our support staff for further clarification.

Yes, our content is regularly updated to meet the needs of our users and enhance the overall learning experience with our app. We strive to provide up-to-date and relevant materials to ensure that students have access to the best and most current educational resources available.

You can expect new content updates every week! We continuously refresh our platform with fresh and engaging materials to keep the learning experience exciting for our users. For even more updates and announcements, don't forget to follow us on Instagram. Stay tuned for the latest educationl resources and news!

Our content is derived from the Brunei Darussalam National Standards, ensuring that our materials align with the official curriculum guidelines. We also receive additional support and expertise from subject specialists to create high-quality and comprehensive educational content for our users. Rest assured, our subjects are designed to meet educational standards and provide a valuable learning experience for students.

Absolutely! We offer Karangan and Composition Guidelines for Year 4, 5 and 6. These guidelines are designed tp assist students in improving their writing skills and mastering the art of English Composition and Bahasa Melayu Karangan. Students can refer to these samples and guidelines to enhance their writing techniques and excel in their language studies.


Package Subscription

You can subscribe to our packages through two methods:

  1. Website Subscription: Visit our website at https://mindtrexacademy.com/ and follow the subscription process to choose your desired package and complete the payment securely online.
  2. App Store Subscription: if you are an Apple user, you can subscribe through iTunes. Simple access the Mindtrex Academy app on the App Store, select your preferred package, and complete the subscription using your Apple ID
  3. Android Subscription: if you are an Android user, you can subscribe by using online bank transfer. Access the Mindtrex Academy app on the Google Play Store, choose your desired package, and follow the instructions for online bank transfer to complete the subscription.

Select the option that suits your device and preferences, and you'll be on your way to unlocking a world of interactive learning and development with Mindtrex Academy!

Once you have paid for and subscribed to a package, you will be automatically enrolled in the selected plan. To upgrade your package, please wait for your current package to expire. Once it reaches its expiration date, you can then select and subscribe to the higher-tier package of your choice. Upgrading after the current package has expired will ensure a smooth transition to the new plan without any interruptions to your learning journey.

We offer two convenient payment methods:

BIBD Online Bank Transfer: You can make payment through online bank transfer via BIBD (Bank Islam Brunei Darussalam). Follow the instructions provided during the checkout process to complete the transaction.

My Bill Payment: Use MyBillPayment to conveniently pay for your subscription. Simply select this option during checkout, and you'll be guided through the payment process

For both payment methods, please ensure that you upload the payment receipt or screenshot on the payment page before logging off. This will help us verify your payment and ensure a smooth activation of your chosen package.

Sorry, all payments are final and are non-refundable. Subscription can't be cancelled before their expiration date.

The application is free to download and the students can practice on limited chapters without a subsciption. However, for access to additional benefits such as Education Progress Data, PSR Exam question sets in Exam Mode, and unlimited contents and question sets, students can subscribe for as low as $24 per month. Subscribing unlocks a wealth of valuable features and resources to enhance the learning experience.

Mindtrex Academy offers an affordable and convenient learning solution for parents and an engaging app for students. It provides a gamified learning experience, allowing students to learn at their own pace while earning rewards throughout their learning journey. Mindtrex also offers Mindtrex Clinic which provides support for students struggling with the questions on the app.


Product Information

Lessons

Your access to all contents and lessons will be available from the day of activation until the end of the subscription period. The subscription period can be either one month, three months, six months, or twelve months, depending on the package you have chosen. During this time, you can explore and learn from the materials as much as you like. After the subscription period ends, you will need to renew your subscription to continue accessing the lessons and content.

There are explanations and solutions for each question in the ‘Learn’ feature. Furthermore, we provide the relevant theory for your child to read and understand the concepts.

Yes, you can. The study tracker will store the details and results of your exam and activity.


Achievement

With Mindtrex Academy, you can easily track your child's learning performance and progression using our Data Analytic feature powered by artificial intelligence. This tool provides valuable insights into your child's activity and performance on the platform. It will show you your child's learning progression, strengths, and areas that may need improvement. By utilizing Data Analytic, you can stay informed about your child's learning journey and actively support their academic growth.

To view your child's achievement and activity, simply tap on your icon located at the top right corner of the main page. This will take you to your child’s profile, where you can access detailed progress reports and see your child's achievements, learning milestones, and overall performance on Mindtrex Academy. Stay updated and involved in your child's learning journey!

The Mindtrex Academy application was designed with a focus on "on-the-go" learning, and as a result, it is currently only available for mobile devices such as smartphones and tablets. At this time, the app is not available for PC or laptop platforms. We encourage users to enjoy the flexibility and convenience of learning with Mindtrex Academy on their mobile devices while they are on the move.


My Rewards

To redeem rewards, you must first achieve an A grade in Exam Mode for specific subjects. Once you have accomplished this, the rewards will be activated. You can then go to the "My Rewards" page within the app to view and access the collected vouchers. Enjoy the benefits of your hard work and success in Exam Mode with exciting rewards!

Yes, the rewards will expire after one week. To make the most of your rewards, be sure to redeem them before they expire. Enjoy the benefits of your achievements within the given timeframe!

Rewards are activated randomly, and you cannot choose specific vouchers. However, you can collect all available vouchers by consistently practicing and achieving high grades in Exam Mode. Keep learning and excelling to unlock various rewards and make the most of your Mindtrex Academy experience!


Leaderboard

You can collect more points for your leaderboard by completing practice sets in the 'Learn' section. The more practice sets you finish, the more points you will earn. As you accumulate points, you'll climb up the ranks and get closer to becoming our Top Student! So, keep learning, keep practicing, and strive to achieve the highest rank on the leaderboard! Good luck!